FAQs
Welcome to the Weider FAQs! We have compiled the most frequently asked questions about our fitness supplements, orders and shipping. If you have anything else on your mind, just get in touch - we'll be happy to help you!
Shipping & Cancellation
Below you will find some frequently asked questions about shipping, returns and exchanges.
How long does it take to ship my order?
Shipping within Germany usually takes 2-4 working days. As soon as your order has been shipped, you will receive a confirmation with a tracking number to track the status of your delivery.
What happens if I am not at home when the delivery is made?
If you are not present when the delivery is made, the delivery person will usually make another delivery attempt or leave the package at a nearby parcel shop or packing station. You will be informed where you can pick up your package.
What are the shipping costs?
For orders within Germany we charge a shipping fee of €4.99. For orders over €59.99 we offer free shipping. For international orders the shipping costs vary depending on the destination country. Please see our shipping information .
What should I do if my order arrives damaged?
If your package arrives damaged, please contact our customer service immediately. We will make sure that you receive either a replacement or a refund.
orders
Below you will find some frequently asked questions about orders.
How can I track the status of my order?
As soon as your order has been shipped, you will receive an email with a tracking number. You can use this to view the status of your delivery online at any time. Alternatively, you can log into your customer account and view the current status there.
Can I change my order later?
Changes to an order are only possible as long as it has not yet been processed or shipped. To do so, contact our customer service as soon as possible to communicate your change requests.
I have not received an order confirmation – what should I do?
Please check your spam or junk mail folder first. If you have not received an email, there may be a typo in the email address. In this case, please contact our customer service so that we can resend you the order confirmation.
products
Below you will find some frequently asked questions about our products.
How long do Weider products last and how should they be stored?
The shelf life of our products is usually 1-2 years from the date of manufacture. They should be stored in a cool and dry place.
Are Weider products suitable for people with food allergies?
Many of our products are designed to meet special dietary needs, including gluten-free and lactose-free options. The full ingredient list and allergen information can be found on the individual product page. If you are unsure, we recommend checking the ingredients before purchasing or contacting our customer service team.
Can I combine Weider products?
Yes, many of our products can easily be combined to support your fitness goals. For example, our whey protein combines well with creatine and a pre-workout supplement. However, make sure not to exceed the recommended daily dose of each product.